Refund Policy

Last updated: September 10, 2026

1. What this covers

Paid Full Reports only

Every personality test and character quiz on PopTypes is free, and free results are not affected by anything on this page. This policy applies to the optional Full Report, which is a one-time purchase described on our Pricing page.

2. Refund window

14 days from purchase

You can request a refund within 14 days of buying a Full Report. You do not need to give a reason. If the report was not what you expected, that is reason enough.

A Full Report is a digital product delivered immediately after payment. Where local consumer law gives you a statutory right to cancel, that right applies in addition to this policy and is not limited by it.

3. How to request one

Email us, or ask Paddle directly

Email [email protected] from the address you used at checkout, or include your Paddle order reference. We do not ask you to fill in a form or answer questions first.

Payments are handled by Paddle.com as our reseller and Merchant of Record, so you can also raise a refund with Paddle directly through the receipt they emailed you. Either route reaches the same place.

4. How long it takes

Answered within five business days, then your bank's own timing

We answer every request within five business days. Once approved, the money is returned to the same payment method you used. Card refunds usually appear within three to five working days after that, and PayPal refunds usually within 48 hours, though the final timing belongs to your bank rather than to us or to Paddle.

5. What happens to the report

Access ends when the refund is issued

A refunded report is no longer yours to open. Access is removed from your account at the point the refund is issued, and the entry in your test history returns to the free result. Your free result, your scores, and your test history are not affected.

If you buy the same report again later, it is rebuilt from the same frozen scores, so it will read exactly as it did before.

6. Repeated refunds

We may decline where the pattern is clearly abuse

We may decline a request, or stop offering paid reports to an account, where refunds are being used to obtain reports repeatedly without paying for them. This is not aimed at anyone who changes their mind, which is what the window above is for.

7. Problems that are not refunds

If your report will not open, tell us and we will fix it

If you paid and cannot reach your report, that is a fault on our side, not a refund case. Email [email protected] and we will restore access. You can still ask for a refund instead if you would rather.

8. Contact

Refunds and billing: [email protected]. Legal questions: [email protected].